1. Diamond Purchase Process
Purchase Methods: Diamonds can be purchased through the various payment methods provided on our website. Ensure that you choose the correct payment method and follow the instructions carefully.
Transaction Confirmation: All purchases are final once the payment is confirmed. You will receive a confirmation email or notification within the platform detailing your transaction.
Pricing: All prices are listed in the local currency unless otherwise stated. We reserve the right to change the prices of diamonds at any time without prior notice.
2. Payment Policies
Payment Information: Users must provide accurate and valid payment information when making a purchase. We do not store credit card information on our servers. Payments are processed through secure and certified payment gateways.
Refunds and Chargebacks: All purchases are non-refundable. In case of a dispute or unauthorized transaction, you must contact us immediately. Unauthorized chargebacks may lead to the termination of your account.
Taxes and Fees: You are responsible for any taxes or additional fees imposed by your local government or financial institution.
3. Diamond Delivery and Usage
Delivery Time: Diamonds are typically delivered instantly upon successful payment. However, delivery may take up to 24 hours in rare cases due to technical issues or high transaction volume.
Usage of Diamonds: Once credited, diamonds can be used within the platform as per the available options. Diamonds have no cash value and cannot be exchanged for real currency.
Duplicate Purchases: If upon inspection of the order, it is discovered that multiple units of a single product were sold under a single purchase transaction, the buyer is required to refund the excess quantity to the seller.
Expiration: Diamonds do not expire; however, we reserve the right to impose expiration dates or usage deadlines in the future, which will be communicated to users in advance.
4. User Conduct and Responsibilities
Compliance with Laws: Users must comply with all applicable laws and regulations when using our services. Any illegal activities, including but not limited to fraud or money laundering, will result in immediate account suspension and may be reported to the relevant authorities.
Prohibited Actions: Users are prohibited from reselling diamonds, engaging in fraudulent transactions, or exploiting system vulnerabilities. Any such actions will lead to the termination of your account and possible legal action.
Reporting Issues: Users are encouraged to report any technical issues or suspicious activities to our support team. We will investigate and address such reports promptly.
5. Refund and Cancellation Policy
No Refunds: As stated, all purchases are final, and no refunds will be issued. Users must review their orders carefully before making a payment.
Cancellation of Transactions: Once a purchase is made, it cannot be canceled. Users must ensure they intend to complete the transaction before proceeding with payment.
Disputed Transactions: In case of a dispute, users must contact our support team within 24 hours of the transaction. We will investigate and take appropriate action based on the findings.
6. Limitation of Liability
No Warranty: Our services are provided "as is" without any warranties, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure.
Limitation of Damages: In no event shall we be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services, including but not limited to loss of profits, data, or business opportunities.
Indemnification: Users agree to indemnify and hold us harmless from any claims, damages, or expenses arising from their use of our services, including any violations of these terms and conditions.
7. Changes to Terms and Conditions
Right to Modify: We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website.
User Acknowledgment: Continued use of our services after any changes constitutes acceptance of the new terms and conditions. Users are encouraged to review the terms regularly.
Discontinuation of Services: We reserve the right to discontinue any aspect of our services at any time, including the sale of diamonds, without prior notice.
8. Governing Law and Dispute Resolution
Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered.
Dispute Resolution: Any disputes arising from or relating to these terms and conditions shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration body. The arbitration decision shall be final and binding on both parties.
9. Contact Information
Customer Support: For any questions or concerns regarding these terms and conditions, users can contact our customer support team via the contact details provided on the website.
Business Hours: Our customer support team is available during business hours as listed on the website. Responses to inquiries may take up to 48 hours.